1

Introduction

This Privacy Policy explains how Origine Nutrition collects, uses, and protects your personal data when you visit this website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2

Who we are

Origine Nutrition is a nutritional therapy practice operated by Aurélie Claire Dosser, a Nutritional Therapist and ANP-registered practitioner.

We act as the data controller for any personal data collected through this website and in the course of providing services.

3

What data we collect

Via the website

• Name and contact details (e.g. via contact forms)

• Email address (e.g. newsletter sign-up)

• Technical data (IP address, browser type, pages visited)

As part of services

• Personal details (name, address, date of birth, GP details)

• Health and medical information

• Lifestyle information (diet, stress, sleep, goals)

• Consultation notes and correspondence

• Payment information (if applicable)

4

How your data is used

• Respond to enquiries and manage bookings

• Provide personalised nutritional therapy services

• Communicate with you regarding your care

• Send newsletters or updates (only with your consent)

• Improve website performance and user experience

• Meet legal and professional obligations

Your data will never be sold.

5

Legal basis for processing

• Contract — to provide services you request

• Consent — for health data and marketing communications

• Legitimate interests — to manage and operate the business

• Legal obligation — for compliance and record keeping

Health data is processed under Article 9(2)(h) of UK GDPR (provision of healthcare).

6

Sharing your data

We do not share your data with third parties unless:

• You have given explicit consent (e.g. GP, practitioner, lab)

• It is necessary for services (e.g. testing providers, booking systems)

• It is required by law

• It is necessary to protect you or others from serious harm

All third parties are GDPR-compliant.

7

Data storage and security

Your data is stored securely using:

• Password-protected devices

• Encrypted systems or secure platforms

• Secure cloud storage

Access is restricted to authorised individuals only.

8

Data retention

We retain data:

• 7 years after your last consultation

• For children: until age 25 (or 26 depending on circumstances)

Data is securely deleted after this period unless legally required to retain it longer.

9

Your rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (where legally possible)

• Restrict or object to processing

• Withdraw consent at any time

• Request transfer of your data

• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact: hello@origine-nutrition.co.uk

10

Website cookies

This website may use cookies to improve your experience.

Types of cookies used

• Essential cookies (required for functionality)

• Analytics cookies (e.g. Google Analytics — with consent)

• Third-party cookies (e.g. booking tools, embedded content)

You can manage your preferences via the cookie banner or your browser settings.

More information: www.allaboutcookies.org

11

External services

We may use third-party services such as:

• Booking platforms

• Email marketing tools

• Payment providers

These providers process your data in accordance with their own privacy policies and GDPR requirements.

12

Data security disclaimer

While all reasonable measures are taken to protect your data, no online transmission can be guaranteed to be completely secure.

13

Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

14

Contact

If you have any questions about this policy or your data, please contact:

Aurélie Claire Dosser
DipCNM Nutritional Therapist · ANP Registered Member
hello@origine-nutrition.co.uk